Follow Through
In the realm of Online International Business, it is crucial to maintain a decent follow through system.
Just now, I found a Project Application form opened by one of Sales, about 4 months ago. When i asked her, she mention that even she has forget to follow up. We were checking with customer, regarding the requirement. And somehow between the communication chains, the messages stop, without us noticing.
With the e-mail, MSN, Skype, technology, it's getting easier for customer, just to shoot an email. But for the supplier, it will receive lots of mails. Each sender of mail, expect Supplier to remember them and their needs.
Excel spreadsheet could be handy to track all communication with customers.
The one who master the art of following up, will win Customer hearts
No comments:
Post a Comment